Refund policy
K Werner Design Shop
Because our mahjong mats are made to order, we do not accept return or exchanges for change of mind or design preference.
Damaged or defective items
If your order arrives damaged, defective, or incorrect, we will make it right with a replacement or refund. Please notify us within 48 hours of receiving your order. Reports received after this window may not be eligible.
How to report an issue
Email us at hello@kwernerdesign.com within 48 hours of delivery and include:
- Your order number
- A description of the problem
- Clear photos showing the damage or defect (and the shipping package, if the item was damaged in transit)
What happens next
Once we receive your report and photos, we'll review it and respond within 2 business days. If the issue is confirmed, we'll send a replacement at no cost to you or issue a refund to your original payment method. We may ask you to return the damaged item, in which case we'll cover return shipping.
Approved refunds are processed to your original payment method. Please allow 5–10 business days for the credit to appear, depending on your bank or card issuer.
Order changes and cancellations
Because production begins shortly after your order is placed, we can only accept change or cancellation requests within 24 hours of purchase. After that, your order may already be in production and cannot be modified.
Questions
If you have any questions about this policy, reach us at:
Email: hello@kwernerdesign.com
Last updated: October 14, 2026